THE DOG LODGE - TERMS AND CONDITIONS
These terms and conditions are put in place to ensure your dog and other dogs have a safe and fun time at our dog lodge. We want to ensure the terms and conditions are easy to understand, so if you do have any issues or questions, please feel free to ask us.
Our Commitment to you and your pet
As dog lovers we want to provide your dog/s with a high standard of care and ensure they have an enjoyable time while you are away.
Your dog’s health
On arrival at the Dog Lodge we will require to see a current vaccination certificate. This must show a booster vaccination taken place within the last 12 months. We also require the kennel cough vaccine, which will need to be done a minimum of two weeks before the visit. If you are unsure about any of the vaccinations please contact your vet. You must give us information about any pre-existing conditions and we have the right to contact a veterinary surgeon should we feel it necessary. We also retain the right to turn down any dog if we feel it is too unwell or in a poorly condition. In the ill-fated and unprecedented circumstance your dog should pass away during their stay with us, we will contact you urgently and do our very best to accommodate any requirements that you may have at that time, whilst you arrange the collection of your pet.
Pre-booking visit
We would like you to visit with your dog/s prior to confirming a booking. This gives you the opportunity to meet us, look at our lodges and ask any questions you may have. Once you are happy with all arrangements and wish to go ahead with your booking, we require a deposit for your dog/s stay.We will give you a form to complete with your dog/s details. You must bring this signed form with you when you drop off your dog/s on their first stay.You are responsible for supplying a suitable secure dog collar and lead for your dogs time at Luxury dog lodge. Your dog must be put on said lead before exiting your vehicle in the car park and must remain so throughout the handover.
Behaviour
Should your dog show aggressive or unruly behaviour beyond reasonable acceptance, we will contact you and ask you to make arrangements for your dog to be collected.
We do not board dog that are in season. If a dog comes into season during her stay, arrangements will be made for the dog to be collected.
Luxury dog lodge may terminate a service agreement immediately if it is thought that your dog has behaved badly or aggressively towards people, other pets or property. You will be liable if your pet injures a third party or any Luxury dog lodge staff.
Dogs mixing with other dogs of different ages and breeds is a vital part of their life and socialisation. Dogs are never left together without direct supervision, however during the time your dog is at the Luxury dog lodge they will come in contact with other dogs in a off lead environment. In the vast majority of cases this is a hugely positive experience for them.
By using Luxury dog lodge you acknowledge and understand that there are certain risks involved in participating in dog day care and boarding and in owning, training, caring for, handling and being in the presence of dogs, including but not limited to injuries to people, property and animals resulting from dog fights, dog bites to humans or other dogs. In the event your dog becomes ill, we will make every effort to contact you or your nominated contact. However if we are unable to contact you, or if the situation is deemed time critical, your dogs interests will become paramount and we will take your pet to our registered veterinary surgery for treatment. Any treatment given will be at the discretion of the vet, and payment will be your responsibility. .
Photography: During your dogs stay they may be photographed, and these images may be used on the Luxury dog lodge website , social media outlets and printed literature.
All photos taken remain the property of the Luxury dog lodge.
Cancellations
The deposit is non-refundable if you cancel your stay. However, if you wish to amend your booking we will honour your deposit for the change within a four week period from the original booking dates, providing the new dates are available.
If you cancel your stay within fourteen days of your arrival date, the remaining balance will be paid in full.
Booking Amendments
Amendments to your booked dates will need to be for the same value and duration as the original booking.
Day Care
We also provide day care for your dog/s. This is available Monday to Friday from 8am to 5.30pm.
Prices
Please contact us to discuss prices for both boarding and day care. Payment is normally by cash; please contact us if you would like to pay by bank transfer.
Drop off and pick up times
8.30am to 10.30am 5pm to 5.30pm
We ask you to contact us with an allocated drop off and pick up time that suits you before you arrive at the gate. We ask this so we have no dogs out at the time you arrive to avoid disruption.
Food requirements
Please bring your dog’s food for their stay with us as we do not like to change their diet as this may result in vomiting and/or diarrhoea.
Bedding
You are welcome to bring your dog’s bedding for them to feel more at home. We can provide plastic beds for them. Please note due to the location of our lodge, beds may get damp or muddy. Damp beds will not stay in the lodge under any circumstances and will be dried and put back. If the bed does get accidently soiled by your dog, we will wash the bed and dry it accordingly and will provide alternative bedding for your dog/s to sleep on.
Licenced and Insured
We are licenced by Carmarthenshire County Council and have indemnity insurance.
Mission statement
Your dog's wellbeing is paramount. We are small enough to care and big enough to cope.
Neil Buckley
info@luxurydoglodge.co.uk
